Services

For A.C. MEDLAB SOLUTIONS LTD the offered services are of the highest importance. The portfolio of offered services includes complete Technical and Scientific Support according to procedures that comply with EN ISO 9001:2008 requirements.

In the services sector, the company has invested a lot and continues to invest in order to offer high quality and effective services.

Our personnel participate in continuous training sessions and attend all international congresses as well as local trainings and conferences and catch up with the latest developments in science and technology.

A.C. MEDLAB SOLUTIONS LTD guarantees the high quality and efficiency of the offered technical services:

• With a 24/7 friendly Hotline support at the pan-Cyprian number: 700.000.22
• With the experience and qualification of the technical support personnel.
• With the operation of web based database (Polymedia Bussiness Manager) in which every instrument of our installed base is filed, thus all the historical data of maintenance and repairs are fully accessible directly from the field.
• With the offer of three different Service contracts (Bronze, Silver & Gold) for technical coverage after the manufacturer Warranty expires
• With a complete spare parts inventory.
• With the operation of a FOC Remote Support System, for remote monitoring of the analyser, so that simple failures or application issues are quickly resolved.

In addition, the company offers consulting services for Laboratory Design, Certification and Accreditation in clinical laboratories, Performance verification.